faq

→ how can i contact you?

please feel free to email me at hellosadsundayclub@gmail.com if you have any questions or concerns. i always respond to emails as fast as I can, but reply times may be slower on the weekends. please allow up to 48 business hours for a response.

→ where is this shop based? where do you ship from? 

this shop is based in toronto, on, canada. products ship from toronto unless stated otherwise on the listing. 

→ how long will it take to get my apparel order? 

canada: 3–10 business days
usa: 5-15 business days
these are just estimates as shipping times may vary. please reach out if you have any questions.

→ what is the return/exchange policy?

sad sunday club does not accept returns, exchanges or cancellations, but please contact me if you have any problems with your order. 

if you’re unsure which size would fit better, check out our sizing charts—we have one for every item in this store.

→ will I be charged customs for my order?

additional customs and tax fees may apply to your order. these charges are determined by your local customs office and are beyond our control. since customs policies vary by country, we recommend checking with your local customs office to determine if duties and taxes will be applied to your purchase.